Return & Refund Policy

Business Location: Gubug, Indonesia

Returns

We accept returns within 30 days of delivery for eligible items that are unused and in original condition/packaging.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized products (if applicable)

Items marked final sale

Items with signs of use or damage not caused by transit

Damaged or Wrong Item

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Order number

Clear photos/video of the item and packaging

We will review and provide a resolution (replacement, partial refund, or refund where applicable).

Refunds

Once approved, refunds are issued to the original payment method. Processing time depends on your bank/payment provider.

Return Shipping

Return shipping costs may be the customer’s responsibility unless the return is due to our error (wrong/defective item).

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